Shipping policy
Thank you for shopping with us. We are committed to delivering your order safely and efficiently.
Processing Time
All orders are processed within 3–7 business days after payment has been successfully confirmed.
Please note that processing times may be extended during peak seasons, holidays, or promotional events.
Shipping & Delivery
Estimated delivery times after dispatch:
- United Kingdom: 3–10 Business Days
- Europe: 5–15 Business Days
- North America: 5–17 Business Days
- Australia & New Zealand: 7–17 Business Days
- Rest of the World: 7–17 Business Days
In most cases, orders are delivered within 3–17 business days from the shipping date.
Tracking Information
Once your order has been shipped, you will receive a confirmation email containing tracking information. Tracking updates may take 24–72 hours to appear in the carrier's system.
Customs & Import Taxes
International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer.
Delays
While we strive to meet all estimated delivery times, delays caused by customs inspections, weather conditions, carrier issues, or other unforeseen circumstances may occur and are beyond our control.
Lost or Damaged Packages
If your package arrives damaged or appears lost in transit, please contact our support team as soon as possible. We will work with the carrier to investigate and help resolve the issue.
Contact Us
If you have any questions regarding shipping, please contact our customer support team.
Thank you for choosing West End Vinyl.